Digital Strategist + CUI Designer.

Agata Piekut

STRATEGY

I'm a communication and customer experience strategist with 10 years of experience in connecting digital and traditional channels, international project management, IT localization and health tech.

DESIGN

I design conversational user interfaces that are based on natural language understanding.

applied linguistics | CX audit | flows | scenarios | interactions | content design | intent mapping | NLU | UX research | cooperation with GUI

FIELDS OF EXPERISE.

CUSTOMER EXPERIENCE

Mapping and managing end to end customer journey in omni-channel.

CROSS-CHANNEL

Building strategies for all channels: pre sale, point of sale, post sale; both digital and traditional, own and guest.

CONVERSATIONAL USER INTERFACES

Full design process: from research, through wireframing and flows to designing scenarios, interactions, content and intent mapping.

DIGITAL

TRANSFORMATION

Currently working on digitalization in health care in The Health Story Project workgroup, HIMSS.

INTERNATIONAL PROJECT MANAGEMENT

Managed business development (communication) in 10 CEE countries, consulted tech companies from EU on entering CEE markets, managed digital communication projects in UAE (remote).

HEALTH

TECH

Focused on continuum of care and prevention of noncommunicable diseases.

PUBLICATIONS.

Introduction to Patient Experience

(book)

Hello Reputation: We trust people. We remember stories. We buy experiences. (book)

 Data Management Guide for Stanford's

Digital Impact

Monthly Column on Health Tech

HEALTH TECH.

HEALTHY CULTURE ACTION TANK.

Healthy Culture Action Tank is a non-profit research organization focused on digital transformation in healthcare and the impact of digitalization on noncommunicable diseases prevention. HCAT develops analytics tools for designing scalable and sustainable products and services that are more responsive to patient needs.

GET IN TOUCH.

If you'd like to learn more about my work
or just say hi - please use the contact form
or find my social media profiles below.
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