Digital Strategist + CUI Designer.
I'm a communication and customer experience strategist with 10 years of experience in connecting digital and traditional channels, international project management, IT localization and health tech.
I design conversational user interfaces that are based on natural language understanding.
applied linguistics | CX audit | flows | scenarios | interactions | content design | intent mapping | NLU | UX research | cooperation with GUI
A joint research project of Healthy Culture Action Tank and IBM Watson to test the possible implementations of bots for health education and prevention in the noncommunicable diseases area.
Healthy Culture Action Tank researches the impact of digitalization on noncommunicable diseases prevention. Our focus is on the design of scalable and sustainable products and services that are more responsive to human needs and desires.
In this publication we've focused on the implementation of conversational user interfaces in health care.
FIELDS OF EXPERISE.
Mapping and managing end to end customer journey in omni-channel.
Building strategies for all channels: pre sale, point of sale, post sale; both digital and traditional, own and guest.
CONVERSATIONAL USER INTERFACES
Full design process: from research, through wireframing and flows to designing scenarios, interactions, content and intent mapping.
Currently working on digitalization in health care in The Health Story Project workgroup, HIMSS.
INTERNATIONAL PROJECT MANAGEMENT
Managed business development (communication) in 10 CEE countries, consulted tech companies from EU on entering CEE markets, managed digital communication projects in UAE (remote).
Focused on continuum of care and prevention of noncommunicable diseases.